RT 3.8.3 Now Available!

Best Practical Solutions is happy to announce that RT 3.8.3 is now available.

You can download it from:

http://download.bestpractical.com/pub/rt/release/rt-3.8.3.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-3.8.3.tar.gz.sig

SHA1 sums

6fe0187408104e9a5a9f0832f1f11ed24b6df10a  rt-3.8.3.tar.gz
e87623b4a958b13d5ce1474ca6d8d4024fa13920  rt-3.8.3.tar.gz.sig

Some highlighted changes include:

• Bug fixes for IE support with the RichText editor.
• Improvements in parsing and validating gpg-signed messages.
• Improved config loading, errors, and improved messages about where Config overrides originated.
• Fix for rewriting Ticket subjects when using Queue Subject tags.
• Fixes to searching for NULL Custom Fields and improved searching performance.
• New User level config options for HomePage and Search Result Refresh.
• Multiple new callbacks.
• Updated Scrip descriptions to mention that a Notify All includes the Owner.
• Dashboard improvements, including the ability to nest Dashboards, new access links for dashboards, callbacks, and a new Mon-Fri subscription.

A complete changelog for the RT 3.8.3 release is available from the mailing list archive.

Comments

[Victor Gehring]

I have just done a fresh install of 3.8.3 on SLES10SP2/MySQL 5.0.26/Apache2. I keep getting "The page you requested could not be found" when creating or replying to a ticket. The workaround is to remove the extra "/rt" that is inserted into the browser's address line and then things work fine. I have also tried fiddling with the SiteConfig.pm to affect the pathing, but no go. The doc I have shows two statements, "Set($WebURL = ..." and Set($WebImagesURL = ..." that Apache does not like, so I have to commment them out to start the webserver. I get the same result w/both IE7 and Firefox 3.0.11. Any ides?

[Cassandra]

Hi, Victor. This would be a great question to ask the RT-Users mailing list. Please look at our wiki page for more information on how to join these lists. Thanks!