Best Practical

Last RT Training Session in 2010! — Washington DC on Oct 25 & 26

This year we ran training sessions for RT in San Francisco, Dublin, and Moscow, and now it's time for our last one until 2011 in Washington DC!

Best Practical Solutions provides unparalleled instruction in how to get the most out of RT. We've been teaching users and administrators how to get the most out of RT since 2001. Since 2003, we've offered intensive one-day RT administrator training sessions to the general public.

Training is split across two days. The first day starts off with a tour of RT's web interface and continues with a detailed exploration and explanation of RT's functionality, workflows and configurability. We'll touch on basic administration, but concentrate largely on helping you and your team get the most out of your RT instance.

The second day of training picks up with basic RT administration and covers everything from point-and-click configuration to installation of RT, development best practices and database tuning.

It goes without saying that you'll get the most out of training if you attend both days of the course, but we've designed the material so that you can step out after the first day with a dramatically improved understanding of how to use RT or show up on the second day and get quickly up to speed on how to make RT do your bidding.

A spot at either day costs $995 USD, but you can save 25% if you attend both days of training. That's just $1495 USD!

If you reserve before September 20th, you can save an additional 20% by mentioning the discount code BLOG10. If you buy online, we'll automatically apply the discount.

Each class includes a morning snack, coffee/tea, and an afternoon snack, as well as all training materials.

Day 1 - RT User Training

This intensive day-long tutorial about RT starts with basic day-to-day use and continues with detailed training about advanced RT features including saved searches, dashboards, data analysis and options for automating your workflow.

This session will cover:

• The purpose and general use of RT
• New features in RT 3.8
• Saved Searches and customizing searches
• RT's Dashboards feature
• Customizing RT's workflow to match your own
• Automating common procedures
• How to make simple custom reports based on RT's data
• A short intro to RTFM, the RT FAQ Manager
• General Q&A Session

Day 2 - RT Administration and Development

This intensive day-long session aimed at RT administrators and developers covers everything from installation to backups, interface and backend customizations. You'll learn how to customize RT to meet your organization's unique needs and how to make sure that RT stays fast, reliable and flexible.

This session will cover:

• New features in RT 3.8 RT's system architecture
• A guided tour of the RT source code
• Extension mechanisms you can use to customize RT
• RT Installation, including the basics of Configuration
• Examples of how to optimize RT for your organization
• How to tie RT into your existing authentication infrastructure
• Building your own tools that talk to the RT backend
• Customizing RT's workflow to match your own
• Automating common procedures
• How to write custom reports based on RT's data
• Custom coding, modifications, and callback creation
• A brief preview of RT4
• General Q&A Session

If you couldn't make it to any of the cities we visited this year, please drop us a line to request a public training in your area. We haven't yet scheduled training for 2011; your feedback will help us decide where to offer additional sessions.

Private Training

We also offer private training sessions tailored to your organization's needs. For more information about on-site training for your organization, please drop us a line at training@bestpractical.com.

Reservations

We like to keep class sizes relatively intimate. Please register soon or we may not be able to guarantee you a seat.

When you register, please tell us which date(s) you are registering for, and whether you'd like to register for the whole training session or for only a single day.

If you'd like to pay via credit card, please visit Best Practical's online store at https://shop.bestpractical.com/

If you'd prefer to reserve a seat and have us bill you, please write to us at training@bestpractical.com. Be sure to include the full names and email addresses of all attendees you'd like to register for training.

2010 RT Training Announcement - Bonus RT Training Session in Moscow, Russia!

Best Practical Solutions is happy to announce that this year there will be an additional training session in May 2010, driven by one of our lead RT developers, Ruslan Zakirov. The course will be held in Moscow, Russia and will be given in Russian. For more details, please read below or visit http://request-tracker.ru (in Russian).

Мастер-класс Request Tracker в Москве, Май 2010

Уникальная возможность лучше познакомиться с системой Request Tracker и узнать то, что Вы еще не знаете. В Москве, в мае пройдет мастер-класс. Это возможности из первых рук, от одного из разработчиков системы, получить ответы на интересующие Вас вопросы. Участие в мастер-классе позволит повысить свою квалификацию и успешно справляться с задачами администрирования и расширения RT под нужды вашей компании.

Заполни анкету прямо сейчас. 15го Марта будет известна стоимость (еще есть возможность повлиять на эту цифру), точные даты и место проведения. Все подробности на странице о мероприятии.

2010 RT Training Sessions

Best Practical Solutions provides unparalleled instruction in how to get the most out of RT. We've been teaching users and administrators how to get the most out of RT since 2001. Since 2003, we've offered intensive one-day RT administrator training sessions to the general public.

2010 will bring three different training sessions for RT, with training split across two days. The first day starts off with a tour of RT's web interface and continues with a detailed exploration and explanation of RT's functionality, workflows and configurability. We'll touch on basic administration, but concentrate largely on helping you and your team get the most out of your RT instance.

The second day of training picks up with basic RT administration and covers everything from point-and-click configuration to installation of RT, development best practices and database tuning.

It goes without saying that you'll get the most out of training if you attend both days of the course, but we've designed the material so that you can step out after the first day with a dramatically improved understanding of how to use RT or show up on the second day and get quickly up to speed on how to make RT do your bidding.

A spot at either day costs $995 USD for US Training / 695 EUR for European Training. You can save 25% if you attend both days of training. That's just $1495 USD / 1042.50 EUR!

If you reserve before January 20th for the San Francisco session, February 15th for the Dublin session, or September 20th for the Washington DC session, you can save an additional 20% by mentioning the discount code BLOG10. If you buy online, we'll automatically apply the discount.

Each class includes a morning snack, coffee/tea, and an afternoon snack, as well as all training materials.

Day 1 - RT User Training

This intensive day-long tutorial about RT starts with basic day-to-day use and continues with detailed training about advanced RT features including saved searches, dashboards, data analysis and options for automating your workflow.

This session will cover:

* The purpose and general use of RT
* New features in RT 3.8
* Saved Searches and customizing searches
* RT's Dashboards feature
* Customizing RT's workflow to match your own
* Automating common procedures
* How to make simple custom reports based on RT's data
* A short intro to RTFM, the RT FAQ Manager
* General Q&A Session

Day 2 - RT Administration and Development

This intensive day-long session aimed at RT administrators and developers covers everything from installation to backups, interface and backend customizations. You'll learn how to customize RT to meet your organization's unique needs and how to make sure that RT stays fast, reliable and flexible.

This session will cover:

* New features in RT 3.8 RT's system architecture
* A guided tour of the RT source code
* Extension mechanisms you can use to customize RT
* RT Installation, including the basics of Configuration
* Examples of how to optimize RT for your organization
* How to tie RT into your existing authentication infrastructure
* Building your own tools that talk to the RT backend
* Customizing RT's workflow to match your own
* Automating common procedures
* How to write custom reports based on RT's data
* Custom coding, modifications, and callback creation
* A brief preview of RT4
* General Q&A Session

These sessions will be offered in:

San Francisco, CA, USA - February 22 & 23 2010
Dublin, Ireland - March 15 & 16 2010
Washington DC, USA - Oct 25 & 26 2010

If you can't make it to these cities, please drop us a line to request a public training in your area. We haven't yet scheduled training for 2011; your feedback will help us decide where to offer additional sessions.

Private Training
We also offer private training sessions tailored to your organization's needs. For more information about on-site training for your organization, please drop us a line at training@bestpractical.com.

Reservations
We like to keep class sizes relatively intimate. Please register soon or we may not be able to guarantee you a seat.

When you register, please tell us which date(s) you are registering for, and whether you'd like to register for the whole training session or for only a single day.

If you'd like to pay via credit card, please visit Best Practical's online store at https://shop.bestpractical.com/

If you'd prefer to reserve a seat and have us bill you, please write to us at training@bestpractical.com. Be sure to include the full names and email addresses of all attendees you'd like to register for training.

RT Training Announcement - April 27 & 28, 2009

Best Practical Solutions provides unparalleled instruction in how to get the most out of RT. We've been teaching users and administrators how to get the most out of RT since 2001. Since 2003, we've offered intensive one-day RT administrator training sessions to the general public.

In response to your requests, we've extended our RT training program to cover additional material targeted at beginning to advanced RT users.  We've split training across two days.  The first day starts off with a tour of RT's web interface and continues with a detailed exploration and explanation of RT's functionality, workflows and configurability. We'll touch on basic administration, but concentrate largely on helping you and your team get the most out of your RT instance.

The second day of training picks up with basic RT administration and covers everything from point-and-click configuration to installation of RT, development best practices and database tuning.

It goes without saying that you'll get the most out of training if you attend both days of the course, but we've designed the material so that you can step out after the first day with a dramatically improved understanding of how to use RT or show up on the second day and get quickly up to speed on how to make RT do your bidding.

A spot at either day costs $995 USD. You can save 25% if you attend both days of training. That's just $1495.

If you reserve your seat before March 15th, you can save an additional 20% by mentioning the discount code BLOG09.

Each class includes breakfast, coffee/tea, and an afternoon snack, as well as all training materials.

Day 1 - RT User Training - April 27th 2009
This intensive day-long tutorial about RT starts with basic day-to-day use and continues with detailed training about advanced RT features including saved searches, dashboards, data analysis and options for automating your workflow.

This session will cover:

• The purpose and general use of RT
• New features in RT 3.8
• Saved Searches and customizing searches
• RT's Dashboards feature
• Customizing RT's workflow to match your own, with examples of workflow optimization
• Automating common procedures
• How to make simple custom reports based on RT's data
• A short intro to RTFM, the RT FAQ Manager
• General Q&A Session

Day 2 - RT Administration and Development – April 28th 2009
 This intensive day-long session aimed at RT administrators and developers covers everything from installation to backups, interface and backend customizations. You'll learn how to customize RT to meet your organization's unique needs and how to make sure that RT stays fast, reliable and flexible.

This session will cover:

• New features in RT 3.8 RT's system architecture
• A guided tour of the RT source code
• Extension mechanisms you can use to customize RT
• RT Installation, including the basics of Tarballs, and Configuration
• Examples of how to optimize RT for your organization
• How to tie RT into your existing authentication infrastructure
• Building your own tools that talk to the RT backend
• Customizing RT's workflow to match your own
• Automating common procedures
• How to write custom reports based on RT's data
• Custom coding, modifications, and callback creation
• A brief preview of RT4
• General Q&A Session

This spring, these sessions will be only be offered in Boston, MA. If you can't make it to Boston this April, please drop us a line to request a public training in your area. We haven't yet scheduled training for Summer/Fall 2009 yet – your feedback will help us decide where to offer additional sessions.

RT User Training – Monday April 27th 2009
RT Administrator/Developer Training – Tuesday April 28th 2009

When you register, please tell us whether you'd like to register for the whole training session or only for a single day.

To reserve your seat, please email training@bestpractical.com.  We like to keep class sizes relatively intimate. Please register soon or we may not be able to guarantee you a seat.

Private Training
Additionally, we offer private training sessions for organizations. If you would like to schedule a private training session, please drop us a line at training@bestpractical.com.

Reservations
To reserve your seat, please send mail to training@bestpractical.com with the names and email addresses of all attendees.

In the case of credit card payments, a receipt from the credit card payment constitutes your reservation.

A copy of our payment and cancellation policies will be emailed to you upon receipt of a reservation. 

Payment Policy
The cost of training includes all necessary materials. We accept payments by check or wire transfer. Discounts may be available for organizations sending more than one participant and for academic institutions.

If you wish to pay via check or wire transfer, we will email you an invoice upon receipt of your reservation. If your company requires a printed invoice, please provide us with your accounts-payable contact and address.

If payment is not received two weeks prior to the class date, we may be forced to release your reserved seat. Unless you notify us that you will not be attending the session at least two weeks in advance,  you will still be responsible for some or all of the cost of the session. For more information, please see the cancellation policy below.

Cancellation Policy
To cancel your reservation, please send mail to training@bestpractical.com with the names and email addresses of those who wish to cancel.

If you notify us that you will not be attending training at least two weeks prior to the class date, the entire class fee will be refunded.

If you notify us that you will not be attending training less than two weeks before the class date, Best Practical will charge a $250 USD cancellation fee.

If you notify us that you will not be attending training less than 72 hours prior to the start time of the class, the entire fee is non-refundable.

Hotel Information
There will be a limited number of discounted hotel rooms available at the training venue for attendees. More information regarding transportation options and parking will be provided when you register for a class.

RT Training Announcement - November 24, 2008

Due to popular demand, we're holding a second European RT training session in 2008! Come and join us!

2008 RT Fall Training

We provide unparalleled instruction in how to get the most out of RT.   On November 24, we will be offering an intensive one-day developer and administrator training session taught by the developers who built RT. This is the first European training session where we will present new features and changes in RT 3.8.

This comprehensive session will cover:

•     New features in RT 3.8
•     RT's system architecture
•     A guided tour of the RT source code
•     Extension mechanisms you can use to customize RT
•     How to tie RT into your existing authentication infrastructure
•     Building your own tools that talk to the RT backend
•     Automating common procedures
•     Customizing RT's workflow to match your own
•     How to write custom reports based on RT's data

This session will be offered in:

Madrid, Spain on Monday, November 24th, 2008

Register now to reserve your seat!  Space is limited.

Reservations

To reserve your seat, please send mail to training@bestpractical.com with the names and email addresses of all attendees.

Private Training

Additionally, we offer private training sessions for organizations. If you would like to schedule a private training session, please drop us a line at training@bestpractical.com.

Payment Policy

The cost of training is € 695 and includes all necessary materials.
Discounts are available for organizations sending more than one participant and for academic institutions.
Upon receipt of your reservation we will email you an invoice. Hardcopies of your invoices will be given to you at the training session. If your company requires a hardcopy prior to that, please notify us and provide us with the contact and address and we will mail it.

Payment or purchase order must be received on or before the date two weeks prior to the class date. We accept payments by check or wire transfer.

If payment is not received, your seat will be released.  Please note that without a cancellation notification, you will still be responsible for the cost of the training class even if you do not attend.

Cancellation Policy

To cancel your reservation, please send mail to training@bestpractical.com with the names and email addresses of those who wish to cancel.

• For any cancellations received on or before the date two weeks prior to the class date, the entire class fee will be refundable.
• For any cancellations received after the date two weeks prior to the class date, Best Practical will charge a € 150 cancellation fee.
• For any cancellations received 72 hours prior to the start time of the class, the entire fee is non-refundable.

Due to popular demand, we're holding a second European RT training session in 2008! Come and join us!

2008 RT Fall Training

We provide unparalleled instruction in how to get the most out of RT.   On November 24, we will be offering an intensive one-day developer and administrator training session taught by the developers who built RT. This is the first European training session where we will present new features and changes in RT 3.8.

This comprehensive session will cover:

•     New features in RT 3.8
•     RT's system architecture
•     A guided tour of the RT source code
•     Extension mechanisms you can use to customize RT
•     How to tie RT into your existing authentication infrastructure
•     Building your own tools that talk to the RT backend
•     Automating common procedures
•     Customizing RT's workflow to match your own
•     How to write custom reports based on RT's data

This session will be offered in:

Madrid, Spain on Monday, November 24th, 2008

Register now to reserve your seat!  Space is limited.

Reservations

To reserve your seat, please send mail to training@bestpractical.com with the names and email addresses of all attendees.

Private Training

Additionally, we offer private training sessions for organizations. If you would like to schedule a private training session, please drop us a line at training@bestpractical.com.

Payment Policy

The cost of training is € 695 and includes all necessary materials.
Discounts are available for organizations sending more than one participant and for academic institutions.
Upon receipt of your reservation we will email you an invoice. Hardcopies of your invoices will be given to you at the training session. If your company requires a hardcopy prior to that, please notify us and provide us with the contact and address and we will mail it.

Payment or purchase order must be received on or before the date two weeks prior to the class date. We accept payments by check or wire transfer.

If payment is not received, your seat will be released.  Please note that without a cancellation notification, you will still be responsible for the cost of the training class even if you do not attend.

Cancellation Policy

To cancel your reservation, please send mail to training@bestpractical.com with the names and email addresses of those who wish to cancel.

• For any cancellations received on or before the date two weeks prior to the class date, the entire class fee will be refundable.
• For any cancellations received after the date two weeks prior to the class date, Best Practical will charge a € 150 cancellation fee.
• For any cancellations received 72 hours prior to the start time of the class, the entire fee is non-refundable.

RT Training Announcement - October 24, 2008

We're excited about the recent release of RT 3.8.0, and we're excited about the first training session to present new features and changes in 3.8. Come and join us!

2008 RT Fall Training

We provide unparalleled instruction in how to get the most out of RT.   On October 24, we will be offering an intensive one-day developer and administrator training session taught by the developers who built RT. This is the first training session where we will present new features and changes in RT 3.8.

This comprehensive session will cover:

•     New features in RT 3.8
•     RT's system architecture
•     A guided tour of the RT source code
•     Extension mechanisms you can use to customize RT
•     How to tie RT into your existing authentication infrastructure
•     Building your own tools that talk to the RT backend
•     Automating common procedures
•     Customizing RT's workflow to match your own
•     How to write custom reports based on RT's data

This session will be only be offered in:

San Francisco, CA on Friday, October 24th, 2008

Register now to reserve your seat!  Space is limited.

Reservations

To reserve your seat, please send mail to training@bestpractical.com with the names and email addresses of all attendees.

Private Training

Additionally, we offer private training sessions for organizations. If you would like to schedule a private training session, please drop us a line at training@bestpractical.com.

Payment Policy

The cost of training is $995 USD and includes all necessary materials.
Discounts are available for organizations sending more than one participant and for academic institutions.
Upon receipt of your reservation we will email you an invoice. Hardcopies of your invoices will be given to you at the training session. If your company requires a hardcopy prior to that, please provide us with the contact and address and we will mail it.

Payment or purchase order must be received on or before the date two weeks prior to the class date. We accept payments by check or wire transfer.

If payment is not received, your seat will be released.  Please note that without a cancellation notification, you will still be responsible for the cost of the training class even if you do not attend.

Cancellation Policy

To cancel your reservation, please send mail to training@bestpractical.com with the names and email addresses of those who wish to cancel.

• For any cancellations received on or before the date two weeks prior to the class date, the entire class fee will be refundable.
• For any cancellations received after the date two weeks prior to the class date, Best Practical will charge a $250 USD cancellation fee.
• For any cancellations received 72 hours prior to the start time of the class, the entire fee is non-refundable.